Name: Neil Gann
Institute Revenues Rating and Valuation (Hons).
Diploma in Management Studies
Advanced Diploma in Management Accounting
Prince 2 Practitioner Project Management
Prince 2 Agile Practitioner Project Management
Member of Chartered Management Institute
Associate of Institute of Consulting
Yellow and Green Belt in Lean Six Sigma
October 2004 onwards - Director VMSL
Neil is currently providing project management support to Brent Council in relation to their Welfare Reform programme and re-tender of their Out of Hours emergency phone contact service. Prior to this, he assisted Harrow Council with identifying and achieving efficiencies of up to 30% of the revenue budget within the Resources Directorate. This was achieved through a major service restructure and the tendering of a Cash in Transit service and Revenues and Benefits managed service to support the core in house processing service. He has also previously been the Project Manager for a major parking service transformation incorporating significant changes to products and pricing, the mobilisation of a new supplier, improvements in performance and introduction of cashless parking at Brent Council.
Neil effectively implemented on time and to budget the localised Council Tax Support Scheme and Local Welfare Scheme at Brent Council and supported a major customer services transformation project including development and maintenance of the business case and reviewing of organisational processes and activities.
Neil has carried out a shared service feasibility study on behalf of two large Local Authorities including a review of their systems, performance, processes, finance and HR related activities and culminating in a final report submitted on time and within budget and comprising appropriate recommendations for consideration.
Neil has managed the effective re-tendering for Revenues and IT Support Services at a London Borough comprising the preparation of all tender and contract documentation and tender evaluation arrangements including drafting of the Committee report recommending the preferred supplier. This was completed on time and within budget and the tender outcome resulted in significant annual revenue savings to the organisation.
On an ongoing basis, Neil provides bid support to commercial organisations tendering for public sector services. This includes the writing of method statements, analysis and evaluation of statistical data and associated research to support the development of an overall service strategy as well as the preparation and submission, where required, of the tender. Neil also maintains Revenues and Benefits training documentation and provides training for Local Authority personnel in Revenues, Benefits and Customer Service related matters.
Neil has also previously effectively managed the implementation of a shared service project comprising the integration of three distinct and separate services at a London Borough into a single location with common systems and procedures on time and within the agreed budget. He has also successfully implemented home-working for Housing Benefit assessment staff within the agreed project timescale and budget and carried out a process review for both Revenues and Benefits services and managed the subsidy arrangements for a large London Borough ensuring accurate completion and timely submission of subsidy returns and minimisation of subsidy loss.
Neil has previously been the interim Revenues Manager at a London Borough where he also effectively managed the tender arrangements for the corporate banking service and merchant provider.
October 2000 - September 2004
ESP - Revenues and Benefits Consultant
Management consultant for ESP Ltd providing consultancy advice to Local Authorities predominantly in respect of outsourced service contracts within the Revenues and Benefits marketplace. Assisted with the contract re-tendering arrangements for a large London Borough and managed the transition for a Housing Benefits service returning to direct Local Government control.
July 1998 - August 2000
Vale of White Horse District Council - Revenues and Benefits Manager
Prepared and submitted the successful in house tender for the Revenues and Benefits service and operated the service as a DSO. Implemented the Verification Framework for the Benefits service. As the Departmental Quality Manager, maintained and developed the Quality Manual and Procedures, attended the Management Review meetings and co-ordinated the Quality Audits.
December 1997 - July 1998
Hart District Council - Revenues and Benefits Manager
Managed the Revenues and Benefits service and assisted with the selection of a private sector company for a “hosted” bid.
February 1991 - December 1997
Aylesbury Vale District Council - Revenues Manager
Managed the collection of local taxation for the Local Authority and assisted as a member of the Project Team with the introduction of Council Tax in 1993. Also provided stakeholder liaison and training forums for key organisations within the District and managed the procurement and implementation of the corporate EDMS.
February 1989 - February 1991
L B Ealing - Senior Collections Officer
Responsible for the billing and collection of local taxation and the training and development of a team of four.
November 1986 - February 1989
L B Hillingdon - Benefits Officer
Responsible for the assessment and determination of Benefit claims and collection of local taxation.